Reference

How viptak Handles Your Personal Information

When you open an account with us, you share personal and payment details — and this policy explains exactly what we collect, why we collect it, and how we keep it safe.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device controlsYour right to request data changes

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you have a question about how we handle your data, want to correct something in your account profile, or need to understand what information we hold about you, our support team is ready to help. You can reach us through any of the channels below — all contact paths are monitored so your privacy request gets to the right person.

Live Chat Start a chat session directly from your account dashboard. Describe your data or privacy concern and our team will confirm receipt and respond in the same session.

Email Support Send your privacy request to our support address. Include your registered account detail — not your full bKash or Nagad number — so we can locate your record securely.

Account Help Centre Log in and open the Help section. You can submit a privacy or data-access request directly from your account, keeping all communication inside your secure session.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We take a structured approach to data handling — not a blanket privacy statement. Each area of your account, from wallet linkage to session logs, is managed with a distinct set of controls. Here is how those controls work in practice for the areas that matter most to you.

Payment Data Security

Your bKash, Nagad and Rocket details are passed to payment processors over encrypted connections. We store only the reference needed to match a transaction — never your full wallet PIN or password.

Cookie and Device Controls

We use session cookies to keep you logged in and analytics cookies to understand how our account pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security and Retention

Login activity is logged and reviewed for unusual patterns. We retain account data for as long as required by applicable rules, then remove or anonymise it on a scheduled basis.

Requesting Changes or Deletion

You can request a copy of your data, ask us to correct inaccurate details, or request deletion by contacting support. We will confirm your identity before acting on any such request.

What This Privacy Policy Covers and Why

viptak Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you give us when you create an account — your name, contact details, date of birth and the payment method you choose, whether that is bKash, Nagad or Rocket. We also collect data your device sends automatically when you browse or log in:

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IP address, browser type and session activity. This data serves specific purposes: verifying your identity, processing wallet transactions, detecting unusual account activity and responding to your support requests. We do not sell your personal data to third parties. We may share limited details with payment processors
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— for instance, the mobile number linked to your bKash wallet — only where that is necessary to complete a transaction. Any data shared with a processor is governed by that processor's own security obligations. Your account information is stored on servers with encryption in transit
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and at rest. We periodically review what we hold and remove data we no longer need. If your account has been inactive for an extended period, we will contact you before taking any action on stored records. Availability of our services, and therefore the scope of
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data we may collect from you, depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on viptak

These are the questions we hear most often from account holders about how their data is managed. Each answer reflects how we actually operate — not a generic statement.

We collect your name, contact details, date of birth and your chosen payment method — such as bKash or Nagad. Your device also sends session and browser data automatically when you log in.

We share only the minimum payment reference needed with the relevant processor to complete your transaction. Your full wallet credentials are never stored or passed to any other party.

Yes. Contact our support team through live chat or email, confirm your identity and we will provide a summary of the personal data we hold on your account within a reasonable period.

Log in and raise a request via the Help section, or contact us by email. We verify your identity first, then action corrections or deletions in line with applicable data-handling obligations.

We retain data for the period required under applicable rules. After that, records are removed or anonymised on a scheduled basis. We will reach out before acting on any inactive account record.

We use session cookies for login continuity and analytics cookies to improve account pages. You can adjust or block cookies at any time through your browser settings without losing your account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoViptak Banking

How viptak Handles Your Personal Information

Reach Us About Your Privacy Questions

How We Protect and Manage Your Account Data

Payment Data Security

Cookie and Device Controls

Account Security and Retention

Requesting Changes or Deletion

Common Questions About Your Privacy on viptak

01 What personal information does viptak collect when I open an account?

02 Does viptak share my bKash or Nagad details with anyone?

03 Can I request a copy of the data viptak holds about me?

04 How do I ask viptak to correct or delete my personal data?

05 How long does viptak keep my account data after I stop using the platform?

06 Are there any cookies on viptak that I can turn off?

Privacy Policy

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