Reference

Terms That Govern Your viptak Account

These terms set out what you agree to when you open and use a viptak account — covering deposits via bKash, Nagad, and Rocket, how we handle your wallet, and the conditions that apply based on your local law and eligible region.

bKash, Nagad & Rocket payments coveredEligibility depends on local lawAccount wallet rules apply on all devicesTerms updated when policy changesContact support for any clarification
viptak Terms That Govern Your viptak Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat window from your account dashboard to ask about any clause in these terms. Our support team can clarify how a specific rule applies to your account wallet or payment method.
Email Support Send a written query to our support address if you need a documented response about eligibility, account rules, or how a bKash or Nagad transaction is treated under these terms.
In-Account Help Log in and navigate to the Help section in your account settings. From there you can raise a terms-related ticket and track the response directly without leaving the platform.
HOW WE OPERATE

How viptak Manages These Commitments

Account security, payment integrity, and clear rules around data retention are the practical foundation of these terms. Here is how we approach each area so you know exactly what to expect from your account.

Account Security

Every login on mobile or desktop triggers an OTP verification step. We do not store your bKash, Nagad, or Rocket PIN — only the transaction reference is logged against your account wallet.

Data Retention

We keep account and transaction records for the period required by our operational policy. If you close your account, transaction history tied to bKash or Rocket payments is retained for audit purposes.

Payment Integrity

Deposits and withdrawals via bKash, Nagad, and Rocket are matched against your registered account wallet. Any mismatch between the sending number and your registered details will pause the transaction for manual review.

Policy Change Notice

When these terms change, a notice appears inside the platform before you next interact with your account. You can request the prior version via live chat if you need to compare what changed.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often. Anything not answered here can be raised through live chat or the in-account help ticket system.

The terms apply to your account regardless of your city. However, access and eligibility are determined by your local law and eligible region — that assessment is your responsibility, not ours.

If your account is suspended under these terms, your wallet balance is frozen during the review period. We notify you via the contact details on your account and explain the next steps.

We log the mobile number you use for bKash or Nagad transactions as part of your account record, but we do not store your wallet PIN or any authentication credentials from those apps.

Yes. Raise a request through live chat or the in-account help ticket and we will supply the version that was in effect at the time your account was created.

Contact our support team through the chat window or email channel. State the specific clause you believe was misapplied and your account ID. We review the case and respond with a documented outcome.

Accepting these terms means you confirm you have checked your local law and that you meet the eligibility conditions for your region. We do not make that legal determination on your behalf.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.